Customer Service Representative
New
Open to candidates who reside in ArizonaFull-TimeEntry
Salary19 USD per hour
Apply NowOpens the employer's application page
Job Details
- Languages
- Must be bilingual in Spanish and English with full professional proficiency in reading, writing, and speaking.
- Experience
- 1+ years of experience in a high-volume or customer-focused setting
- Required Skills
- Analytical SkillsCustomer serviceMicrosoft OfficeData entryGoogle Workspace
Requirements
- 1+ years of experience in a high-volume or customer-focused setting.
- 6+ months of healthcare experience.
- High school diploma or GED.
- Must be bilingual in Spanish and English with full professional proficiency in reading, writing, and speaking.
- Strong quantitative or analytical skills focused on identifying or solving problems.
- Experience manipulating and entering accurate data.
- Advanced Google Suite or Microsoft Office capabilities.
Responsibilities
- Develop a comprehensive understanding of current processes, procedures, and tools associated with the Oscar business model.
- Work with members, brokers, providers, and Oscar vendors through multiple channels according to assignment needs.
- Manage an assigned caseload, maintaining service delivery, productivity, and quality expectations.
- Form working relationships with all partners.
- Support the leadership team by identifying issues through established escalation pathways.
- Monitor and track the health of all assigned work-in-progress issues.
- Escalate and resolve issues to ensure appropriate turnaround times.
- Participate in process improvement projects.
- Comply with all operational, regulatory, and compliance standards relating to member Personal Health Information (PHI).
- Comply with all applicable laws and regulations.
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