Corporate Travel Consultant (Warwick Team)
Remote, USA, 8:00 AM to 8:00 PM ESTFull-TimeMiddle
SalaryHourly pay rate of $28.85 plus commission/incentive earnings based on achievable targets. On target earnings average range between $60,000 - $67,000.
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Job Details
- Experience
- 2+ years
- Required Skills
- Customer service
Requirements
- 2+ years of recent, prior experience in corporate travel management.
- In-depth familiarity with current Sabre GDS for fare calculations, itinerary management, and ticket issuance.
- Previous exposure to quality control processes.
- Proficiency in ticketing procedures and scripting.
- Ability to handle complex itinerary changes and exchanges for international and domestic travel.
- Proven ability to navigate and manipulate complex itineraries, international fares, and PNRs.
- Excellent communication skills.
- Strong technical aptitude for troubleshooting and adapting to new technologies.
- Self-motivated with the ability to work independently.
- Professional demeanor and commitment to customer service.
Responsibilities
- Coordinate air, hotel, car, and ground transportation bookings for domestic and international travel.
- Build rapport and develop a relationship with business travelers to ensure their needs are met.
- Ensure accurate and timely completion of reservations while meeting travelers' needs.
- Execute responsibilities within company guidelines for customer service, documentation of PNRs, ticketing, and invoicing.
- Stay informed about airline rules, regulations, tariffs, and fare requirements.
- Deliver consultative support and exceptional customer service throughout the booking process.
- Keep clients informed about necessary travel documents and health requirements.
- Handle ticketing, Phase IVs, and exchanges involving complex international fares.
- Manage rerouting and exchange processes to ensure minimal disruption to travel plans.
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