Operador de Autenticação Bilíngue
New
BrazilFull-Time
Salary not disclosed
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Job Details
- Languages
- Portuguese and English
- Required Skills
- Data AnalysisAnalytical SkillsProblem SolvingCustomer serviceMicrosoft Office
Requirements
- Fluent English proficiency.
- Knowledge of Microsoft Office tools.
- Strong analytical thinking and problem-solving skills.
- Excellent verbal and written communication abilities.
- Agility and attention to detail when managing multiple requests.
- Proactive attitude and ability to work independently.
- Ability to adapt to changing priorities and operational demands.
- Customer-focused mindset with commitment to quality and accuracy.
Responsibilities
- Analyze purchase and service requests to approve legitimate transactions and prevent fraud-related losses.
- Perform telephone authentication with customers in Portuguese and English when additional verification is required.
- Evaluate requests with different levels of risk, from low-risk reviews to more complex fraud investigations.
- Execute large-scale transaction analyses while maintaining accuracy and productivity goals.
- Perform secondary reviews, reanalyses, priority assessments, and customer-specific monitoring activities.
- Support customer service requests related to analysis prioritization and case handling.
- Participate in meetings focused on process improvements, operational alignment, and professional development.
- Follow established procedures while contributing ideas to improve fraud prevention strategies and workflows.
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