Especialista em Gestão de Assessorias de Cobrança
New
BrazilFull-TimeMiddle
SalaryCompetitive salary with commission opportunities based on recovery performance and goals.
Apply NowOpens the employer's application page
Job Details
- Experience
- Minimum of 24 months of experience
- Required Skills
- Data AnalysisMicrosoft Power BIMicrosoft Excel
Requirements
- Technical education or higher qualification in a related field.
- Minimum of 24 months of experience managing collection agencies or related operations.
- Experience with B2C collection processes and credit recovery strategies.
- Experience managing performance through KPIs and operational indicators.
- Knowledge of data analysis, operational planning, and performance monitoring.
- Intermediate Excel skills.
- Experience reading and interpreting Power BI dashboards.
- Knowledge of LGPD and consumer protection regulations applied to collection operations.
- Experience managing SLAs, conducting audits, and negotiating with suppliers.
- Strong analytical thinking and strategic vision.
- Strong negotiation and stakeholder influence abilities.
- Availability for frequent travel and in-person visits to partner operations.
Responsibilities
- Manage strategic and operational relationships with outsourced collection partners.
- Conduct regular visits to partner operations, including performance follow-ups, audits, and relationship management activities.
- Define performance goals and monitor key indicators (KPIs) related to collection efficiency and recovery results.
- Lead performance review meetings and establish action plans for continuous improvement.
- Analyze productivity, recovery rates, efficiency, and portfolio performance indicators.
- Define and review portfolio distribution and redistribution strategies.
- Manage partner onboarding, approval, implementation, and deactivation processes.
- Conduct operational audits and ensure adherence to internal policies, regulations, and quality standards.
- Support commercial negotiations involving contracts, service-level agreements (SLAs), and compensation models.
- Develop dashboards, management reports, and executive presentations to support decision-making.
View Full Description & ApplyYou'll be redirected to the employer's site
