Technical Support Advisor
A
AdaAI Customer Service
Remote - UKFull-TimeMiddle
Salary not disclosed
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Job Details
- Required Skills
- SalesforceJiraRESTful APIsTroubleshootingTechnical supportZendeskPostman
Requirements
- Proven track record of resolving issues that are hard to replicate and dependent on products or infrastructure beyond the company's platform.
- Experience using Postman or CURL.
- Experience supporting web applications using Jira, Zendesk, and Salesforce.
- Working knowledge of Application Programming Interfaces (APIs).
- Excellent backlog management skills.
- Analytical and methodical approach to problem-solving and troubleshooting technical issues.
- Ability to manage competing priorities transparently.
- Strong communication skills with the ability to explain complex concepts effectively to different audiences.
Responsibilities
- Triage, troubleshoot, localize and escalate complex client support issues to the Technical Support Engineering teams within agreed-upon SLAs.
- Deliver exceptional customer service experience and technical support to our clients.
- Support our non-engineering teams in using, debugging, and understanding our platform.
- Maintain and improve internal product documentation for the client support team.
- Become an Ada product expert and utilize your knowledge to derive structured feature requirements and bug reports from stakeholder information.
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