Seasonal Licensed Health Insurance Agent

New
United States, 11:30AM - 10PM CSTTemporaryEntry
Salary18 - 21 USD per hour
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Job Details

Experience
Minimum one year of telemarketing, appointment setting experience, one year of Customer Service experience solving customer problems and/or one year of experience in an office setting
Required Skills
Microsoft ExcelCustomer service

Requirements

  • High School diploma or GED.
  • Ability to be licensed and appointed by assigned client in all operating jurisdictions.
  • Minimum one year of telemarketing, appointment setting, or office-based customer service experience.
  • Strong consultative service and sales background.
  • Proficiency in Microsoft Word, Excel, and Outlook.
  • Ability to manage multiple communication channels including phone, email, chat, and paper.
  • Command of the English language with strong written and verbal communication skills.
  • Aptitude for understanding and articulating complex insurance details.
  • Ability to adapt to new processes rapidly and multitask.
  • Demonstrated active listening, problem-solving, and de-escalation skills.

Responsibilities

  • Process various incoming and outgoing phone calls for assigned clients and programs.
  • Uncover member concerns, present solutions, and process enrollment applications.
  • Overcome member objections and assist with plan modifications, updates, and clarifications.
  • Maintain strict confidentiality of information accessed within assigned systems.
  • Handle member inquiries and escalate situations outside of direct control to a supervisor.
  • Maintain all required insurance licensing and complete continued education requirements.
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18 - 21 USD per hour
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