Technical Support Engineer 1
New
This role will be remote, and based in India (Delhi, Karnataka, Maharashtra, Tamil Nadu and Telangana)Full-TimeEntry
Salary not disclosed
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Job Details
- Experience
- 1-3 years
- Required Skills
- JiraTime ManagementTechnical supportSlack
Requirements
- 1-3 years of experience communicating complex technical issues to both technical and non-technical audiences via phone or email.
- Experience with troubleshooting and resolving QoS (Quality of Service) issues, including escalations.
- Proven ability to prioritize tasks and evaluate situational urgency.
- Demonstrated experience working cross-functionally with Engineering, Product Management, and Sales teams.
- Strong time management skills with the ability to remain efficient while following standard processes.
- Ability to empathize with customers and provide friendly, diplomatic feedback.
- Proven desire to document and report customer trends to improve support processes.
- Excellent written and verbal communication skills.
Responsibilities
- Address customer issues using technical and diplomatic skills and relay feedback to Product and Engineering teams.
- Resolve complex technical problems by working with developers, architects, and support personnel.
- Collaborate with internal teams via Slack and report reproducible bugs by filing JIRAs.
- Review and contribute to internal knowledge bases and external technical resources.
- Perform duties in a 24x7 support model, potentially including irregular shifts, weekends, and holidays.
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