Scheduling Outreach Specialist
New
Based in United StatesFull-TimeMiddle
Salary not disclosed
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Job Details
- Experience
- 2 years
- Required Skills
- Microsoft OfficeGoogle WorkspaceEHR
Requirements
- High school diploma or equivalent required.
- Minimum of 2 years of call center experience, including at least 1 year in outbound calling or patient outreach.
- Experience using outbound dialer platforms such as Five9 or similar systems.
- Familiarity with electronic health record (EHR) systems and accurate documentation practices.
- Strong verbal communication, active listening, and interpersonal skills.
- Ability to manage a high volume of calls while maintaining professionalism and empathy.
- Strong organizational skills with attention to detail and effective time management.
- Ability to work toward measurable performance goals in a fast-paced environment.
- Proficiency with Microsoft Office and Google Workspace tools.
- Reliable high-speed internet connection and ability to work effectively in a remote environment.
Responsibilities
- Make outbound calls using designated call center tools to schedule patient appointments, including wellness visits, follow-ups, and other healthcare needs.
- Follow established scripts, workflows, and communication guidelines to ensure consistent and effective patient interactions.
- Schedule appointments directly within appropriate systems or coordinate with healthcare practices to complete bookings.
- Respond to inbound return calls and voicemails, assisting patients with scheduling needs or directing them to the appropriate resources.
- Record call details, outcomes, and patient interactions accurately using call center platforms and internal tracking systems.
- Verify and update patient contact information to maintain accurate records and improve outreach effectiveness.
- Educate patients about available services, appointment options, and basic care-related information.
- Identify situations requiring additional support and escalate calls to clinical or specialized teams when necessary.
- Consistently achieve performance goals related to contact rates, scheduling conversions, productivity, and quality standards.
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