Scheduling Outreach Specialist
Remote, United StatesFull-TimeMiddle
Salary not disclosed
Apply NowOpens the employer's application page
Job Details
- Experience
- 2+ years of call center experience, with at least 1 year in an outbound or patient outreach role
- Required Skills
- Microsoft OfficeGoogle WorkspaceEHR
Requirements
- High School Diploma or equivalent.
- 2+ years of call center experience, with at least 1 year in an outbound or patient outreach role.
- Experience using Five9 or similar outbound dialer platforms.
- Familiarity with EHR systems and ability to accurately document patient interactions.
- Proficient in Microsoft Office and Google Workspace tools.
- Strong verbal communication, active listening, and interpersonal skills.
- Ability to meet call center performance metrics in a fast-paced environment.
- Highly organized and self-motivated with strong attention to detail.
- Reliable high-speed internet connection for remote work.
Responsibilities
- Place outbound calls using the Five9 dialer to schedule patient appointments for wellness visits, follow-ups, and other care needs.
- Follow standardized scripts and workflows to guide patient conversations and ensure consistency in messaging.
- Schedule appointments directly in the appropriate system or coordinate with the practice to complete bookings.
- Handle inbound return calls and voicemails, assisting patients with scheduling or routing them to appropriate teams.
- Document all call activity and outcomes in real time using Five9 and internal tracking tools.
- Verify and update patient contact information during calls to maintain data accuracy.
- Transfer or escalate calls requiring clinical input or coordination beyond the scope of the role.
- Educate patients on available services and appointment types, answering basic questions to support engagement.
View Full Description & ApplyYou'll be redirected to the employer's site
