Customer Service Engineer for Virtual Manufacturing & Costing Simulation
New
CanadaFull-TimeMiddle
Salary not disclosed
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Job Details
- Required Skills
- Technical support
Requirements
- Experience supporting engineering software, manufacturing simulation, or related technical applications.
- Strong understanding of manufacturing processes, simulation technologies, or engineering analysis.
- Ability to troubleshoot complex technical issues and communicate solutions clearly to customers.
- Experience creating technical documentation, user guides, tutorials, and training materials.
- Strong presentation and communication skills with experience delivering technical training.
- Ability to manage multiple projects independently while maintaining excellent attention to detail.
- Collaborative mindset with experience working across product development, sales, customer support, and engineering teams.
- Strong analytical and problem-solving abilities with a continuous improvement mindset.
- Comfortable working in an international environment and supporting customers across different regions.
- Customer-focused approach with a commitment to delivering high-quality technical support and service.
Responsibilities
- Provide technical support for virtual manufacturing and costing simulation software through web portals, email, and phone.
- Assist customers and international sales partners in troubleshooting software issues and delivering effective technical solutions.
- Develop application examples, tutorials, training materials, technical documentation, and best practice guides.
- Prepare and deliver customer-specific training sessions on simulation software and manufacturing applications.
- Independently manage and execute technical service projects from planning through completion.
- Document product issues thoroughly and collaborate with product development, sales, support, and cross-functional teams to improve product quality.
- Contribute customer feedback and technical insights to help drive future product enhancements.
- Continuously evaluate simulation applications, modeling approaches, numerical methods, and implementation strategies to identify opportunities for improvement.
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