Analista de RevOps Pleno - GTM Solutions
New
BrazilFull-TimeMiddle
Salary not disclosed
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Job Details
- Languages
- English
- Required Skills
- Artificial IntelligenceRESTful APIs
Requirements
- Proven experience administering Gainsight CS in production environments.
- Hands-on experience with integrations between Gainsight and other platforms.
- Knowledge of Customer Success Operations or Revenue Operations concepts and workflows.
- Familiarity with metrics such as churn, health score, NRR, and renewal processes.
- Technical understanding of APIs, webhooks, or integration tools.
- Ability to read and understand technical documentation in English.
- Strong analytical thinking, autonomy, and ability to manage end-to-end solutions.
- Experience in SaaS environments and exposure to scalable revenue systems (differential).
- Exposure to AI-driven automations or operational use cases (differential).
Responsibilities
- Administer, configure, and continuously improve Gainsight CS, including Rules Engine, Scorecards, CTAs, Playbooks, and Journey Orchestrator.
- Design and implement automations and enhancements for Customer Success operational processes.
- Build and maintain integrations between Gainsight and other tools in the revenue technology stack.
- Investigate, troubleshoot, and resolve incidents related to platform performance and data flows.
- Collaborate with cross-functional teams such as Customer Success, BI, and Information Systems to evolve solutions.
- Identify and support opportunities to apply AI in operational workflows and revenue processes.
- Ensure best practices in data governance, automation, and system architecture across RevOps tools.
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