Analista de RevOps Pleno - GTM Solutions
New
BrazilFull-TimeMiddle
Salary not disclosed
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Job Details
- Languages
- English proficiency for reading technical documentation
- Required Skills
- RESTful APIs
Requirements
- Proven experience administering Gainsight CS in production environments
- Experience building integrations between Gainsight and other enterprise platforms
- Solid understanding of Customer Success Operations or Revenue Operations frameworks
- Familiarity with key SaaS metrics such as churn, NRR, health score, and renewal processes
- Knowledge of APIs, webhooks, and system integration tools
- Ability to troubleshoot complex workflows and support incident resolution
- Strong analytical thinking and ability to improve processes through data and automation
- English proficiency for reading technical documentation
- Experience in SaaS or high-growth tech environments
- Certifications in Gainsight Administration (L1, L2, or L3) are a plus
- Experience with AI-driven automation or RevOps architecture is a strong differentiator
Responsibilities
- Administer and continuously improve Gainsight CS functionality, ensuring scalability and operational efficiency
- Configure and optimize Rules Engine, Scorecards, CTAs, Playbooks, and Journey Orchestrator
- Build and maintain integrations between Gainsight and other tools within the RevOps ecosystem
- Develop automation initiatives to improve Customer Success workflows and operational efficiency
- Monitor, troubleshoot, and resolve incidents related to Gainsight and connected systems
- Collaborate with Customer Success, BI, and Systems teams to evolve RevOps processes and platforms
- Identify and implement opportunities to leverage AI in operational and customer success processes
- Support continuous improvement of retention, renewal, and expansion workflows across the customer lifecycle
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