Client Support Specialist
New
United StatesFull-TimeMiddle
Salary not disclosed
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Job Details
- Experience
- 1–3 years
- Required Skills
- Microsoft OfficeComplianceData entryCRMGoogle Workspace
Requirements
- 1–3 years of administrative or client/customer service experience.
- High proficiency with Microsoft Office or Google Workspace, specifically spreadsheets.
- Strong organizational habits and excellent verbal and written communication skills.
- Ability to maintain consistency and focus under pressure.
- Comfortable learning new software, systems, and process rollouts.
- Experience in collections, fintech, or financial services is highly beneficial.
- Familiarity with CRM tools is considered a major plus.
- Ability to follow written and verbal directions precisely.
- Capability to maintain a professional remote work environment and reliable internet connection.
Responsibilities
- Act as a primary point of contact for client inquiries via email and phone.
- Manage daily intake processes including new business scrubs and data validation.
- Maintain data integrity within CRM and internal tracking systems.
- Support front-line collection staff with settlement offers and account instructions.
- Prepare status updates, audit reports, and support cross-department initiatives.
- Ensure strict adherence to FDCPA and other industry regulations.
- Assist with client onboarding, skip-tracing activities, and ad-hoc internal projects.
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