Senior Backend Engineer
New
We are actively hiring for this role in the US and Canada.Full-TimeSenior
SalaryCompensation for this position includes a base salary, equity, and a variety of benefits.
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Job Details
- Experience
- 5+ years
- Required Skills
- AWSDockerGCPKubernetesAzuregRPCRESTful APIsDistributed Systems
Requirements
- Bachelor’s degree in Computer Science or related field.
- 5+ years of experience building scalable backend systems in production environments.
- Strong experience designing and maintaining robust APIs (REST, gRPC).
- Solid understanding of distributed systems and real-time communication architectures.
- Experience integrating with third-party enterprise platforms and APIs.
- Experience with containerized environments (Kubernetes, Docker).
- Experience with cloud platforms such as AWS, GCP, or Azure.
- Strong understanding of system reliability, observability, and security in enterprise environments.
- Experience working with CCaaS platforms or contact center systems (plus).
- Familiarity with AI Agents, Virtual Agents, or LLM-based systems (plus).
- Experience in building authentication systems (plus).
Responsibilities
- Architect systems that manage real-time conversation state, context propagation, and session lifecycle.
- Drive agent assist integration processes for chat and email channels.
- Develop and improve the core Cresta platform to meet new product requirements.
- Analyze technical tradeoffs and own customer-facing deliverables.
- Maintain technical ownership of a substantial part of the authentication stack.
- Implement authentication, authorization, compliance, and enterprise security best practices.
- Ensure high availability, low latency, and strong observability for production systems.
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