L3 Production Support Engineer
New
MexicoFull-TimeSenior
Salary not disclosed
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Job Details
- Experience
- 6-9 years
- Required Skills
- AWSSQLAgileGitJavaServiceNow
Requirements
- 6-9 years of overall software experience.
- 3+ years of hands-on experience in Java L3 production support.
- Strong proficiency in Core Java.
- Hands-on development experience in Core Java with at least 3 years of experience.
- Experience working with SQL and performing database queries.
- Experience with Splunk for debugging and logs.
- Experience using Git.
- Hands-on experience using ServiceNow and process workflows.
- Successful completion of a coding interview using CoderPad.io.
- Experience with AWS (preferable).
- Understanding of Agile principles (advantageous).
- AWS certification (advantageous).
Responsibilities
- Provide active support for resolution of L3 issues including detailed analysis, code fixes, and rigorous testing.
- Support product servers and clients while contributing to continuous improvement and delivery.
- Enhance the performance of Java applications.
- Implement new tool functionalities to support changing business requirements.
- Develop functions to automate provisioning and access management controls.
- Perform detailed root cause analysis (RCA) of production issues and implement corrective actions.
- Provide technical feedback and support to development teams.
- Participate in requirements gathering, design, and implementation by collaborating with stakeholders.
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