Customer Support Representative
New
Source API remote eligibility restrictions: United States, MST shift requirementsFull-TimeMiddle
Salary not disclosed
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Job Details
- Languages
- English
- Experience
- At least 2 years in a customer service role
- Required Skills
- SalesforceJiraCustomer supportZendesk
Requirements
- At least 2 years in a customer service role.
- Strong technical aptitude for complex software environments.
- Excellent English reading and writing skills.
- Ability to type 40+ WPM accurately.
- Comfortable working night or weekend shifts.
- Experience with Salesforce, Zendesk, Jira, or Splunk is preferred.
- Positive, customer-obsessed mindset.
Responsibilities
- Resolve issues via phone, email, and chat with a friendly, professional demeanor.
- Go beyond the surface to identify root causes across multiple software environments.
- Simultaneously manage support for different platforms, each with its own unique user experience.
- Provide recommendations to make support workflows better.
- Take full responsibility for inquiries until they are resolved.
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