Customer Service Representative
New
A
AspiraCustomer Service
Located in MarylandPart-TimeEntry
Salary not disclosed
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Job Details
- Experience
- 1+ years of inbound contact center experience; 2+ years of customer-facing experience
- Required Skills
- Customer serviceMicrosoft Office SuiteData entry
Requirements
- High School Diploma or equivalent.
- 1+ years of inbound contact center experience.
- 2+ years of customer-facing experience in a service role.
- Proficiency in Microsoft Office Suite (Word, Outlook, Excel, PowerPoint).
- Typing speed of 50+ words per minute.
- Proficiency with telecommunication tools, chat, and SMS.
- General internet skills and the ability to use various online tools.
- Ability to work a flexible schedule, including evening or weekend hours.
- Strong verbal and written communication skills.
- Ability to listen attentively, demonstrate empathy, and maintain a professional, calm demeanor.
Responsibilities
- Respond to inbound and outbound calls providing clear and professional communication and resolving customer inquiries or issues.
- Follow established processes to assist customers with reservations, ticketing, permits, and other services.
- Effectively transfer customers to the appropriate department when needed.
- Seek management support when necessary for complex issues or escalations.
- Document customer interactions accurately according to company standards.
- Update customer accounts and system information accurately.
- Meet individual KPIs and support department goals for customer service excellence.
- Adhere to company policies, procedures, and performance standards.
- Complete all required training and coaching within set timeframes.
- Communicate effectively with leadership and team members during shifts, ensuring proper handoff of work.
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