BMC Helix ITSM Engineer
New
Berlin, Bucuresti, warsaw, Budapest, SofiaFull-TimeMiddle
Salary not disclosed
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Job Details
- Languages
- English (Upper-Intermediate and above)
- Experience
- 5+ years
- Required Skills
- RESTful APIs
Requirements
- Solid hands-on experience supporting and developing BMC Helix ITSM (and ideally Digital Workplace) in a customer-focused organisation for 5+ years.
- Practical experience across the BMC Helix development life cycle, including Innovation Studio.
- Experience building workflows and automations within BMC Helix.
- Experience integrating BMC with external systems via REST for data ingress / egress.
- Ability to ramp up quickly in a customised, non-OOTB environment.
- Ability to work both independently and as part of a cross-functional team, and to drive continuous improvement.
- Level of English – from Upper-Intermediate and above.
Responsibilities
- Providing L3 / technical support for BMC Helix during ongoing operations and enhancement projects.
- Configuring and developing within BMC Helix ITSM, Knowledge and Digital Workplace, including building and refining workflows to automate ITSM processes and simplify steps.
- Working in Innovation Studio to deliver and maintain functional change.
- Contributing to project work — notably improving the integration between BMC Helix and the contracting / billing system, and supporting the adoption of BMC's AI capabilities.
- Building and maintaining REST-based integrations with third-party systems.
- Gathering requirements from functional and process owners through working sessions.
- Performing administration tasks, including onboarding of users into BMC Helix.
- Supporting documentation of technical designs and solutions.
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