Technical Support Consultant
We’re a global, remote team across the US, Australia, and India, working collaboratively across teams and time zonesFull-TimeMiddle
Salary not disclosed
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Job Details
- Experience
- 4+ years of experience in a similar role
- Required Skills
- SQLETLMicrosoft ExcelZendesk
Requirements
- 4+ years of experience in a similar role
- Experience in the Sales Compensation industry
- Familiarity with basic database concepts and working with large datasets
- Proficiency with spreadsheets (Excel)
- Experience with SQL, relational database tables, or ETL tools
- Positive attitude, empathy, and high emotional IQ
- Resourceful problem-solving skills
- Experience with ICM software preferred
- Experience with SAP Commissions, Varicent, or Xactly is a plus
- Experience using Zendesk or other Support Portals
- Experience implementing SaaS applications
- Intermediate knowledge of SQL
Responsibilities
- Monitor and triage new Support requests submitted by customers using our Zendesk Support Portal
- Provide 1st and 2nd line support for Support requests
- Investigate, reproduce and resolve Customer issues within the required Service Level Agreements
- Maintain our evolving knowledge base
- Document root causes and resolutions clearly and concisely
- Assist with the implementation and testing of Change Requests and implementation projects
- Make recommendations for solutions based on client’s requests
- Assist in educating our client's compensation administrators applying best practices
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