Junior Community Support Specialist
New
A
AtollsCommunity-driven Shopping
RemotePart-TimeJunior
Salary not disclosed
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Job Details
- Languages
- Fluent in English, and Polish speaker
- Required Skills
- Customer serviceTime Management
Requirements
- Experience moderating a forum or online community.
- Background in customer service.
- Fluent in English.
- Native or fluent Polish speaker.
- Ability to work weekend and holiday shifts.
- Strong problem-solving and time management capabilities.
- Cool-headed, empathetic, and pragmatic approach to sensitive situations.
- Demonstrated ability to handle stressful situations while remaining friendly and fair.
Responsibilities
- Handle questions and queries in a friendly, balanced manner.
- Moderate user-generated content such as deals and comments based on community guidelines.
- Mediate discussions and disputes to ensure interactions remain respectful and constructive.
- Promote active engagement and participation within the community.
- Support weekend and holiday shifts as a part-time team member.
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