Senior ServiceNow Business Analyst
New
Opportunity to work remotely within PolandFull-TimeSenior
Salary not disclosed
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Job Details
- Languages
- English B2
- Experience
- 4+ years of experience as a Business Analyst
- Required Skills
- AgileBusiness AnalysisServiceNow
Requirements
- 4+ years of experience as a Business Analyst, including excellent knowledge of requirement gathering techniques, process mapping and stakeholder engagement
- Solid understanding of ServiceNow processes, modules and integrations
- Strong understanding of business process analysis and design
- Excellent communication, facilitation and stakeholder management skills
- Experience working in Agile/Scrum environments
- English language proficiency at B2 level
Responsibilities
- Lead the business analysis function for ServiceNow projects, including ITSM, ITOM, HRSD or other ServiceNow modules
- Collaborate with clients, project managers, developers and other stakeholders to gather and document business requirements
- Analyze and translate business needs into functional and technical requirements for ServiceNow solutions
- Facilitate workshops, interviews and meetings to elicit requirements and drive consensus
- Develop user stories, process flows and use cases to support solution design and development
- Oversee the configuration and customization of ServiceNow modules to meet business objectives
- Support testing, training and change management activities
- Provide best practices for ServiceNow implementations
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