Client Success Coach

Toronto, Ontario, Canada. any, California, United States. United Kingdom. Australia. Germany. South Africa, 8AM–5PM ESTFull-TimeMiddle

Salary$10,000–$15,000+ USD/month (depending on experience). Commission opportunities: % on referrals, upgrades, renewals, and pending payment collections.

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Job Details

Languages: Fluent, accent-neutral English.
Required Skills: CoachingCRMGoogle WorkspaceSlack

Requirements

Experience with organic marketing on Instagram, Facebook, and TikTok.
Proven background in sales.
Strong communication and interpersonal skills for client-facing guidance.
Proficiency or quick learning ability with Loom, ActiveCampaign, Slack, Zapier, Calendly, GSuite, and CRM tools.
High attention to detail and strong understanding of systems and processes.
Ability to work full-time hours within an 8AM–5PM EST schedule.
Capacity to handle fast-paced environments and changing priorities.
Must be able to receive and act on constructive feedback.
Commitment to long-term growth (3+ years).

Responsibilities

Conduct daily new student onboarding calls to facilitate program entry.
Hold daily 1:1 check-in coaching calls to motivate and hold students accountable.
Message clients daily to monitor progress toward their execution plans.
Moderate the student community and answer questions via weekly group coaching calls.
Manage renewal and upgrade calls to enroll clients into backend coaching programs.
Create and produce new video trainings and worksheets to improve product delivery.
Report daily on communication channels and maintain compliance with standard operating procedures.
Innovate and optimize existing processes to ensure fulfillment team KPIs are met.

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