Customer Support & Onboarding Specialist - Accounting (Latin America)
New
C
CloudbedsHospitality Technology
Latin AmericaFull-TimeMiddle
Salary not disclosed
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Job Details
- Languages
- Fluent in both Spanish and English required; Portuguese is a strong additional plus.
- Experience
- 5+ years
- Required Skills
- AccountingBookkeepingSaaSNetSuiteQuickBooks
Requirements
- 5+ years of hands-on accounting or bookkeeping experience specifically within the hotel or hospitality industry.
- Proven experience configuring or supporting integrations between a hotel PMS and accounting or ERP software (QuickBooks, NetSuite, M3, or comparable).
- Deep knowledge of at least one Latin American country's fiscal and e-invoicing requirements with working familiarity across the broader region.
- Strong customer-facing communication skills with experience engaging directly with hotel clients and their accounting teams via phone and video.
- Fluent in both Spanish and English.
- Comfort navigating SaaS platforms and adopting new tools quickly.
- Strong analytical mindset with the ability to trace data flows and troubleshoot integration problems methodically.
Responsibilities
- Guide Latin American hotel clients through full accounting onboarding including chart of accounts mapping, tax configuration, revenue recognition setup, reconciliation workflows, and country-specific e-invoicing compliance.
- Translate each customer's unique business processes like night audits, folio management, accounts receivable, and month-end close into a properly configured Cloudbeds environment.
- Support integrations between Cloudbeds and third-party accounting platforms and ERPs including QuickBooks, Xero, M3, NetSuite, and regional Latin American accounting systems.
- Troubleshoot accounting discrepancies, integration sync issues, and configuration questions with a hands-on, solutions-oriented approach.
- Serve as the internal subject matter expert on Latin American hospitality accounting practices and regional fiscal compliance.
- Contribute to onboarding documentation and best-practice resources for hospitality accounting workflows across Latin American markets.
- Collaborate with Product and Engineering to relay customer feedback and help shape the roadmap.
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