Sr Technical Consultant

India, Flexibility in working schedules aligned with international time zonesFull-TimeSenior

Salary not disclosed

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Job Details

4–6+ years of experience in technical consulting, implementation, or support engineering roles.
Strong hands-on experience with APIs, scripting (Python, PowerShell or similar), and integration workflows.
Background working with enterprise platforms such as SharePoint, iManage, OpenText, ServiceNow, or Salesforce.
Solid understanding of search systems, indexing pipelines, metadata modeling, and relevance tuning.
Experience troubleshooting cross-system issues involving authentication (SSO, OAuth), permissions, and data access.
Exposure to AI or data orchestration concepts such as RAG, vectorization, or LLM-based systems is a plus.
Strong analytical thinking, root cause analysis skills, and ability to manage multiple concurrent technical issues.
Excellent communication skills with the ability to work effectively in customer-facing, high-pressure environments.

Lead technical discussions, customer troubleshooting sessions, and go-live support engagements in high-pressure environments.
Configure and integrate enterprise systems such as SharePoint, FileNet, iManage, and other content repositories using APIs and scripting tools.
Diagnose and resolve multi-layered issues across indexing pipelines, authentication systems, connectors, and data flows.
Support AI and search orchestration workflows, including data preparation for LLM consumption and retrieval systems.
Partner with project managers, product teams, and R&D to resolve defects and improve product capabilities.
Document technical processes, deployment steps, and troubleshooting outcomes with accuracy and clarity.
Contribute to pre-sales scoping, solution feasibility discussions, and customer onboarding activities.

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