Field Service Engineer
New
United StatesFull-TimeMiddle
Salary not disclosed
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Job Details
- Experience
- 5 or more years
- Required Skills
- SQLOracleNetworking
Requirements
- Bachelor’s degree in a technology field.
- 5 or more years of direct field work experience in a technical customer support role.
- Experience working with traditional x-ray rooms, digital x-ray equipment, and computed radiography (CR) systems.
- Expert knowledge of networking, operating systems (UNIX and Windows), databases (Oracle and SQL), remote connectivity, security, and digital medical image processing.
- Excellent computer skills including MS Office, Lotus Notes, and knowledge management systems.
- Strong organizational, time management, and communication skills.
- Ability to work effectively in a global, remote-team environment.
- Ability to travel overnight both within the US and Canada.
- MCSE, Network +, and CIIP certifications are a plus.
- 2 to 3 years of experience in an expert or specialist level role with x-ray technology is highly desired.
Responsibilities
- Manage all AGFA imaging equipment in assigned territory including troubleshooting, repair, and preventative maintenance.
- Provide timely feedback on technology performance, serviceability, and design issues to the US DR product team.
- Plan, execute, and validate installations in coordination with Project Management and Installation teams.
- Support sales in identifying DR prospects and provide technical support during pre- and post-sales activities.
- Provide immediate response and resolution to hardware and software problems to ensure customer uptime.
- Develop technical solutions by interfacing with hospital IT systems, end users, and third-party vendors.
- Review operational functions with customers to fulfill training obligations during equipment installations.
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