Professional Services Engineer (Microsoft Cybersecurity)
New
P
Phoenix SoftwareIT Services, Cloud Security
United KingdomFull-TimeMiddle
Salary not disclosed
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Job Details
- Required Skills
- Microsoft Azure
Requirements
- Experience working as a Support Analyst or Engineer, with proven ability to troubleshoot and resolve technical issues
- Strong knowledge of Microsoft cloud and security technologies, including Exchange Online, Entra ID (cloud and hybrid), and Azure
- Hands-on experience with Microsoft identity and access security services, including Conditional Access, PIM, RBAC, and identity protection
- Experience deploying and supporting Microsoft XDR solutions, including Defender for Endpoint, Identity, Cloud Apps, and Office 365
- Strong technical documentation and post-delivery reporting skills
- Excellent communication skills with a customer-focused mindset
- Strong problem-solving ability, with a positive, resilient, and adaptable approach
- Desire for continuous improvement and learning across security technologies
- Must be able to pass a Baseline Personal Security Standard (BPSS) check
Responsibilities
- Deliver complex technical implementations for customer projects, acting as a delivery subject matter expert
- Lead the implementation of agreed technical designs produced by Solution Architects and Technical Consultants
- Diagnose and resolve technical issues, ensuring high levels of customer satisfaction and solution quality
- Work closely with Project Managers to meet agreed milestones, timelines, and delivery standards
- Deliver technical knowledge-transfer workshops and handover sessions to customers
- Produce high-quality post-delivery and technical documentation
- Build and maintain strong working knowledge of all products and solutions across the practice
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