Client Service Representative
New
United States, 7am - 7pm PSTFull-TimeEntry
Salary15 USD per hour
Apply NowOpens the employer's application page
Job Details
- Experience
- 1 year Customer service experience; 6 months Healthcare experience; 1 year Call Center experience
- Required Skills
- Problem SolvingCustomer serviceData entry
Requirements
- 1 year of customer service experience.
- 1 year of call center experience.
- 6 months of healthcare experience.
- Experience with data entry.
- Ability to navigate multiple computer screens.
- Ability to answer inquiries and type simultaneously.
- Reliable and punctual attendance.
- Strong reading comprehension and writing skills.
- Problem-solving and detail-oriented skills.
- Private workstation to perform work.
- High-speed internet with router and Ethernet connectivity (100Mbps download / 20Mbps upload).
Responsibilities
- Handle a high volume of inbound calls for Healthcare Member and Provider inquiries.
- Assist with billing and claims inquiries, enrollment, and eligibility verification.
- Manage benefits inquiries, provider searches, ID card requests, and authorization status checks.
- Conduct CPT code lookups and coordinate pharmacy or transportation requests.
- Process dental and vision benefits information and manage grievances and appeals.
- Maintain performance and quality standards while utilizing web camera visibility.
- Navigate multiple computer screens while answering inquiries and entering data simultaneously.
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