Senior Customer Technical Support Specialist
New
United StatesFull-TimeSenior
Salary$31.00-$41.00 per hour
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Job Details
- Experience
- 3+ years
- Required Skills
- Technical supportCRM
Requirements
- Associate, vocational or equivalent degree in biology, clinical lab science, biomedical engineering, electrical engineering, or chemistry.
- 3+ years of industry-related experience with Beckman Coulter chemistry and immunoassay instrumentation.
- Direct experience with Beckman Coulter instrumentation including AU 8-series, DxC700AU, DxC500AU, Access, DxI, and DxI 9000.
- Ability to clearly articulate and provide technical direction over the phone.
- Willingness to work one weekend each month.
- Ability to work rotating on-call shift duty.
Responsibilities
- Field customer calls to facilitate a 24/7 support function and resolve hardware, software, assay and training-related issues.
- Utilize remote diagnostics to proactively monitor instruments against potential issues.
- Triage general, moderate and complex inquires across all Beckman Coulter functions.
- Assign calls to field service when unable to resolve over the phone.
- Collect and analyze data and classify complaints according to FDA requirements.
- Capture and document all aspects of the customer interaction into CRM database.
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