Customer Service Advocate I
United States, Monday-Friday 7:30AM-4PM CTFull-TimeEntry
Salary not disclosed
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Job Details
- Experience
- 2 years preferred
- Required Skills
- Customer serviceWritten communicationVerbal communicationData entry
Requirements
- High School Diploma or equivalent.
- Excellent verbal and written communication skills.
- Strong human relations and organizational skills.
- Ability to handle high-stress situations.
- Good judgment skills.
- Strong customer service skills.
- Ability to learn and operate multiple computer systems effectively.
- Basic computer operating skills and knowledge of standard office equipment.
Responsibilities
- Respond accurately, timely, and courteously to telephone, written, web, or walk-in inquiries.
- Document inquiries accurately in the company system.
- Initiate or process adjustments and conduct research to resolve customer inquiries.
- Coordinate with other departments to resolve problems.
- Report customer problems, questions, and needs to management.
- Maintain accurate records on complaints and provide recommendations for process improvements.
- Identify and report suspected fraudulent activities and system errors.
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