Production Operations Manager
New
I
Interra HealthHealthcare Technology
Work from anywhere in US., Core collaboration hours (10:00 AM – 3:00 PM ET)Full-TimeManager
Salary$145K - $193K
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Job Details
- Experience
- 7+ years
- Required Skills
- ComplianceChange ManagementSaaS
Requirements
- Bachelor’s degree in a related field or equivalent practical experience.
- 7+ years of experience in production operations, technology operations, or reliability roles.
- Proven experience supporting cloud-native, SaaS production environments.
- Demonstrated leadership during major production incidents and outage events.
- Experience managing on-call operations for customer-facing systems.
- People management experience leading individual contributors.
- Strong familiarity with incident management, monitoring, and observability tools.
- Experience coordinating or supporting production releases and change management.
- Experience planning and executing disaster recovery exercises in cloud environments.
- Experience supporting operational audits, control reviews, or compliance activities.
Responsibilities
- Lead production incident response for cloud-native platforms, including serving as incident commander for high-severity events.
- Manage on-call operations, rotations, and escalation paths to ensure operational health.
- Coordinate production releases, changes, and rollback planning.
- Drive automation and AI-assisted operations to reduce manual effort and operational toil.
- Lead and develop individual contributors responsible for L3 production support.
- Own disaster recovery (DR) readiness, including planning and conducting regular exercises.
- Coordinate audit readiness and response for operational controls, including SOX, SOC, and HIPAA.
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