Patient Technology Support Specialist
New
A
AviaryHealthcare
United States - Remote, 10:00am–8:00pm ETContractMiddle
Salary22 - 25 USD per hour
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Job Details
- Languages
- Bilingual English/Spanish (significant plus)
- Experience
- 1+ year
- Required Skills
- AndroidTechnical supportCustomer supportiOS
Requirements
- 1+ year in a help desk, tech support, or customer-facing IT role.
- Exceptional patience and empathy for elderly and non-tech-savvy patients.
- Strong troubleshooting instincts for identifying root causes of technical issues.
- Proficiency with iPads, iOS, Android tablets, Windows, Mac, Zoom, and WiFi networking.
- Excellent verbal communication skills for explaining technical concepts to beginners.
- Reliable internet connection and quiet workspace.
- Available Mon–Fri between 10:00am–8:00pm ET.
- Experience in healthcare or telehealth is preferred.
- Familiarity with MDM tools is preferred.
- CompTIA A+ or similar certification is a plus.
- Bilingual English/Spanish is a significant plus.
Responsibilities
- Provide real-time technical support during patient sessions via phone and chat, including tablet connectivity, Zoom audio/video, and app navigation.
- Conduct tablet setup calls for new patients, covering unboxing, charging, WiFi connection, and app login.
- Handle tech callback requests from clinicians for mid-session technical issues.
- Troubleshoot WiFi, Apple ID/account access, Zoom permissions, app crashes, and device performance.
- Coordinate loaner tablet shipments and returns.
- Use remote device management tools to diagnose issues.
- Document all interactions in the task management system with clear resolution notes.
- Identify recurring tech patterns and escalate systemic issues to the Product/Engineering team.
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