Application Support Engineer
New
United States, Central OR Pacific Time ZoneFull-TimeMiddle
SalaryUSD 107500 - 120750 / year
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Job Details
- Experience
- Minimum 3 years of experience in an application support or similar technical role
- Required Skills
- AWSSQLJavaJira.NETServiceNow
Requirements
- Bachelor’s degree in Computer Science, MIS, or related technical field.
- Minimum 3 years of experience in an application support or similar technical role, preferably in financial services.
- Experience supporting applications hosted on cloud platforms (specifically AWS).
- 2+ years of experience with ITSM tools such as ServiceNow or Remedy.
- 2+ years of experience supporting applications built on Java (Tomcat, JBoss) or .NET stack.
- 2+ years of SQL experience, including building queries, joining tables, and creating stored procedures.
- 2+ years of experience with rotating 24/7 on-call support.
- Proficiency in ITIL processes (ITIL certification preferred).
- Familiarity with Atlassian tools (JIRA, Confluence).
- Experience with Splunk or other APM tools.
- Command Center or major incident management experience (desirable).
Responsibilities
- Provide L2/L3 technical support for production applications.
- Monitor system health, respond to alerts, diagnose incidents, and drive timely resolution to minimize downtime.
- Investigate data discrepancies using advanced SQL queries across various database platforms.
- Perform health checks and assist with shakeouts for patches, upgrades, and new releases on AWS.
- Develop and update knowledge base articles, runbooks, and operational guides.
- Participate in a rotating 24/7 on-call schedule for after-hours support and incident management.
- Perform real-time incident coordination, root cause analysis, and post-mortem follow-ups.
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