Customer Training Specialist
New
Based in the United StatesFull-TimeMiddle
Salary not disclosed
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Job Details
- Experience
- 3–5 years
- Required Skills
- Microsoft Office
Requirements
- 3–5 years of experience in clinical coding, healthcare operations, or a related field.
- Active or recent coding certification such as CPC (AAPC), RHIT, or equivalent.
- Strong knowledge of ICD-10, CPT coding guidelines, medical terminology, anatomy, and physiology.
- Experience delivering engaging training sessions in virtual and/or in-person environments.
- Strong communication and presentation skills with the ability to simplify complex clinical and technical topics.
- Experience creating or supporting training materials such as guides, presentations, or learning resources.
- Proficiency with Microsoft Office tools and familiarity with virtual training platforms (Zoom, Teams, LMS tools).
- Strong organizational skills with the ability to manage multiple training initiatives independently.
- Customer-focused mindset with strong coaching, listening, and interpersonal skills.
- Comfort working in fast-paced, evolving environments with changing platform features and priorities.
Responsibilities
- Design and deliver live virtual and occasional in-person training sessions covering clinical coding, data retrieval, and analytics platform features.
- Assess customer training needs based on onboarding stage, performance data, and operational requirements to tailor learning experiences.
- Provide one-on-one and group coaching to support customer understanding of platform workflows, coding standards, and reporting tools.
- Develop and maintain training materials in collaboration with Learning & Development, including guides, job aids, and assessments.
- Partner with Product and Operations teams to ensure training content reflects the latest platform functionality and updates.
- Gather and analyze customer feedback and performance data to continuously improve training delivery and content.
- Support ongoing customer learning post-onboarding to reinforce knowledge and improve long-term platform adoption.
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