People Operations Manager/People Manager - ITSM/ESM Research
New
P
Prolific Academic LtdHR Technology Research
Global pool of participantsContractManager
SalaryUp to $200 per hour
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Job Details
- Required Skills
- Microsoft ExcelServiceNowWorkdayNotion
Requirements
- Director-level or above experience in HR, People Operations, or a related function.
- Deep background in HR Operations, People Operations, or Employee Relations.
- Current or recent hands-on use of an ITSM or ESM platform such as Jira Service Management, Freshservice, ServiceNow, Atomicwork, or Moveworks.
- Experience as a decision maker or key stakeholder for ITSM/ESM platform selection, implementation, or management.
- Ability to draw on complex People Ops workflows and ticketing experience to provide nuanced expert insight.
- Exceptional written communication skills and high attention to detail.
- Possession of a PayPal account to receive payments.
Responsibilities
- Share expert perspective on internal ticketing workflows, employee service requests, HR policy, and people operations processes.
- Assess and respond to HR and People Ops scenarios, such as employee onboarding requests, ticket triage, leave administration, and internal helpdesk workflows.
- Participate in structured surveys or interviews where domain expertise informs research into service management practices.
- Provide informed feedback on tools, workflows, and processes related to ITSM/ESM platforms in HR and People Ops contexts.
- Contribute subject matter expertise to help research teams better understand how HR and People Ops functions use and evaluate service management platforms.
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