Customer Support Specialist
New
This is a remote position open to candidates anywhere in the US., Pacific Time; 8-hour shifts start between 8:00 AM and 12:00 PM PT.Full-TimeMiddle
Salary$21/hour
Apply NowOpens the employer's application page
Job Details
- Experience
- 2+ years
- Required Skills
- CRMCustomer support
Requirements
- 2+ years of experience in a high-volume call center or customer service role.
- Demonstrated ability to de-escalate difficult situations and handle sensitive topics with empathy.
- Strong written and verbal communication skills.
- Proficiency in navigating multiple digital platforms simultaneously.
- Aptitude for diagnosing and resolving technical issues in real-time.
- Proficiency in using CRM systems for documentation and interaction management.
- Ability to work full-time with a shift schedule that includes full weekends.
- Reliable and stable hard-wired Ethernet internet connection (cable or fiber).
- Distraction-free home-office setup.
- Ability to attend regular video calls for team collaboration.
Responsibilities
- Manage high call volumes within tight deadlines.
- De-escalate difficult situations with empathy, care, and strong communication skills.
- Utilize multiple systems and tools to support customers and ensure a seamless experience.
- Handle phone, chat, and email inquiries with passion and curiosity.
- Listen actively to provide accurate information and resolve problems effectively.
- Adapt communication style to tailor responses to individual customer needs.
- Document customer interactions and maintain detailed records in the CRM.
- Meet productivity and quality targets while adhering to set schedules.
- Engage in regular video calls to collaborate with the team.
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