Senior Customer Success Manager
New
A
AmplemarketB2B Sales Tech
Location: Remote, USFull-TimeSenior
SalaryCompetitive Salary
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Job Details
- Experience
- 3+ years of experience
- Required Skills
- Project ManagementData AnalysisAccount ManagementRelationship managementCustomer SuccessSaaS
Requirements
- 3+ years of experience in customer success, account management, or a similar customer-facing role, preferably in a SaaS environment.
- A customer-centric mindset with a passion for delivering exceptional experiences and driving positive outcomes.
- Exceptional relationship-building skills, capable of engaging with a range of stakeholders, from end-users to executive sponsors.
- A proven track record in managing complex customer relationships, achieving renewals, driving expansions, and building customer advocacy.
- Strong organizational skills with the ability to manage and report on multiple accounts efficiently in a fast-paced environment.
- Excellent written and verbal communication skills.
- Analytical skills—you’ll forecast potential ARR changes and prepare data-driven QBRs for your customers.
- Solid project management experience to ensure smooth customer onboarding and ongoing success.
- Commercial acumen with the ability to identify, nurture, and close growth opportunities within your book of business.
- Ability to thrive in a remote-first environment and collaborate effectively with multiple internal teams.
Responsibilities
- Own and manage a portfolio of customer accounts, fostering strong business relationships with external stakeholders at all levels.
- Act as a trusted advisor, guiding customers through their entire journey with Amplemarket, from onboarding to renewal, helping them achieve their business goals.
- Lead the onboarding process for new customers, ensuring a seamless transition from sales to customer success, including live product training sessions.
- Track and report on key metrics, including customer satisfaction, NPS, retention rates, growth, and more.
- Identify expansion opportunities and manage upsell initiatives.
- Proactively monitor account health to identify risks early and be proactive at mitigating churn.
- Be the voice of the customer within Amplemarket, advocating for product improvements and new features by collaborating with product, engineering, sales, and marketing teams.
- Contribute to process improvements by helping to define and refine customer success workflows and best practices.
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