Customer Care Associate
New
CanadaFull-TimeEntry
SalaryWeekly pay with strong earning potential
Apply NowOpens the employer's application page
Job Details
- Required Skills
- Customer service
Requirements
- Strong communication skills
- Organized, reliable, and detail-focused
- Comfortable speaking with members by phone or video
- Able to follow training systems and structured procedures
- Professional, patient, and service-oriented
- Focused on providing a positive member experience
Responsibilities
- Provide members with benefit information and confirm eligibility
- Respond to incoming calls and help direct members appropriately
- Follow up with clients regarding questions, requests, or next steps
- Explain coverage options in a clear and professional manner
- Use Needs Analysis tools to help identify suitable program recommendations
- Stay informed on product updates, policy changes, and available offerings through ongoing training
- Maintain accurate records and follow established processes
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