Customer Support Specialist I
New
United StatesFull-TimeEntry
Salary$42,000 - $48,000 / year
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Job Details
- Experience
- 3 years
- Required Skills
- Customer serviceTime ManagementDocumentationTroubleshootingTechnical support
Requirements
- High school diploma or equivalent.
- 3 years of work experience in a customer service-oriented role.
- Strong troubleshooting skills.
- Demonstrated ability to follow and participate in technical discussions; technically savvy.
- Strong interpersonal and team building skills.
- Effective organization and time management skills.
- Ability to work independently and within a team environment.
- Associate’s degree in computer science, computer programming, computer information systems, or database administration preferred.
- IT field certifications highly preferred.
- 5 years professional work experience in application or technical support preferred.
- Professional work experience in healthcare industry, medical billing, or accounting highly preferred.
Responsibilities
- Respond to and provide friendly, patient, and professional customer service for all incoming calls, emails, and online requests for basic application support or technical assistance.
- Gather essential information needed to accurately triage and troubleshoot customer inquiries.
- Document, assign, and track service requests accurately using support tools and systems.
- Develop a working knowledge and growing proficiency in the application, leveraging its features to diagnose and resolve customer issues.
- Provide step-by-step guidance using provided documentation or scripts to help end-users resolve common issues.
- Follow established procedures and scripts to troubleshoot application and/or technical issues for hardware, software, or network issues.
- Participate in team meetings and training sessions as required.
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