Employer Services Specialist - Benefits

New

Remote work flexibility within the United StatesFull-Time

Salary17 - 22.5 USD per hour

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Job Details

Experience in customer service, account management, benefits administration, or a related client-facing role.
Strong understanding of employee benefits programs such as FSAs, HSAs, HRAs, and related accounts is highly preferred.
Excellent verbal and written communication skills with a strong customer service orientation.
Ability to manage multiple priorities while maintaining accuracy and attention to detail.
Experience working with CRM systems (e.g., Salesforce) and/or benefits administration platforms is a plus.
Strong analytical and problem-solving skills with the ability to resolve complex client issues.
Ability to work collaboratively across teams in a fast-paced, service-driven environment.
Flexibility to work scheduled hours, including occasional overtime or holidays as needed.

Serve as the primary point of contact for assigned employer groups, supporting questions related to benefit accounts such as FSAs, HSAs, HRAs, and transit programs.
Manage day-to-day client communications via phone and email, ensuring timely responses within service level agreements.
Assist with billing inquiries, invoice resolution, and payment-related support for employer accounts.
Document and track all client interactions and updates using CRM tools to ensure accurate reporting and visibility.
Coordinate with internal teams to resolve escalations and ensure smooth issue resolution.
Support employer groups through open enrollment and renewal cycles, ensuring readiness and continuity of service.
Provide reporting and insights to employer clients as needed to support account management and decision-making.
Act as a liaison between clients and internal operational or technical teams to ensure effective communication and resolution.

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