Dynamics 365 Customer Engagement Technical Consultant

New

CanadaFull-TimeMiddle

Salary not disclosed

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Job Details

5+ years of experience with Microsoft Dynamics 365 Customer Engagement and/or Power Platform implementations
Hands-on expertise with CE modules such as Sales, Customer Service, Field Service, or related applications
Strong ability to translate business requirements into technical solutions and system designs
Experience with Power Platform tools including Model-Driven Apps, Canvas Apps, Power Automate, and Dataverse
Knowledge of Azure integration services such as Logic Apps, Azure Functions, and API-based architectures
Experience working with REST APIs, system integrations, and enterprise data models
Familiarity with customization tools such as C#, .NET, JavaScript/TypeScript, and Dynamics web resources
Understanding of ALM, DevOps practices, Agile delivery, and CRM security frameworks
Strong facilitation, problem-solving, and stakeholder management skills in consulting environments
Post-secondary education in Computer Science, IT, Business, or a related field

Lead requirements gathering workshops, process mapping sessions, and fit-gap analysis with stakeholders
Design, configure, and implement Dynamics 365 CE solutions across Sales, Customer Service, Field Service, and related modules
Develop and enhance applications using Power Platform tools such as Power Apps, Power Automate, Dataverse, and Power BI
Design and support integrations between Dynamics 365, Microsoft 365, Azure services, and third-party systems using APIs and connectors
Configure workflows, business rules, security models, dashboards, and forms within Dynamics 365 environments
Support data migration, solution deployment, testing cycles (SIT/UAT), and post-go-live stabilization
Provide troubleshooting, continuous improvement, and best-practice recommendations to ensure long-term solution success

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