Datacenter Hardware Operations Technician Lead, Industrial Compute

New

Based in United StatesFull-TimeLead

SalaryCompetitive base compensation with equity and performance-based bonus eligibility

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Job Details

8+ years of experience in datacenter hardware operations, sustaining engineering, or senior technician roles
Strong expertise in server, GPU, storage, and rack-level infrastructure in large-scale environments
Proven ability to diagnose complex hardware failures and lead high-priority production incident resolution
Experience conducting root cause analysis and driving long-term reliability improvements
Solid understanding of hardware reliability engineering, fleet health, and operational monitoring systems
Ability to collaborate across engineering, operations, and vendor ecosystems in high-pressure environments
Strong communication skills with experience documenting processes and influencing technical decisions
Familiarity with Linux systems, hardware validation workflows, and datacenter tooling

Serve as the senior on-site technical lead for server, GPU, storage, and rack-level hardware operations
Drive diagnosis, triage, and resolution of complex hardware failures impacting production systems
Lead root cause analysis (RCA) efforts and implement corrective and preventive actions to improve fleet reliability
Partner with engineering, OEM vendors, and operations teams to manage repairs, replacements, and lifecycle activities
Develop, refine, and standardize hardware maintenance procedures, troubleshooting runbooks, and operational best practices
Analyze hardware failure trends and operational telemetry to identify risks and reliability improvement opportunities
Support hardware onboarding, validation, and production readiness for new infrastructure deployments
Mentor technicians and partner teams on advanced troubleshooting and hardware reliability practices

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