Sr. Support Engineer, SAP
New
US, US time zonesFull-TimeSenior
Salary not disclosed
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Job Details
- Experience
- 10+ years
- Required Skills
- SQLData Analysis
Requirements
- 10+ years of SAP experience with strong focus on IS-U and Billing modules, including production support and implementation exposure.
- Deep expertise in SAP environments such as ECC and R/3, including configuration, integration, and system architecture understanding.
- Strong hands-on experience troubleshooting complex SAP issues across multiple modules.
- Advanced SQL and data analysis capabilities.
- Proven ability to analyze business processes and translate technical issues into functional resolutions in high-pressure environments.
- Experience working with client-facing support models, demonstrating strong communication, stakeholder management, and service orientation.
- Proficiency in SAP customization and extension approaches, with the ability to build or enhance solutions using SAP toolsets.
- Strong analytical thinking, attention to detail, and ability to work independently in distributed, remote-first teams.
Responsibilities
- Provide advanced functional and technical support for complex SAP IS-U Billing environments, diagnosing and resolving critical production issues across integrated systems and modules.
- Perform deep troubleshooting across SAP landscapes, including root cause analysis, performance tuning, and development of targeted fixes for recurring or systemic issues.
- Support client-specific customizations, ensuring alignment with best practices while maintaining system stability and business continuity.
- Develop scripts, tools, and corrective solutions to identify and resolve data inconsistencies and application defects.
- Act as a trusted technical advisor for assigned client accounts, guiding implementation decisions and supporting business process optimization.
- Collaborate in a 24/7 global support environment, contributing to incident response, knowledge sharing, and continuous service improvement initiatives.
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