Bilingual Claims Service Representative
New
Canada, Overnight shifts (12AM–8AM)Full-TimeEntry
Salary38,700 - 53,700 CAD per year
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Job Details
- Languages
- French and English
- Experience
- Minimum 1 year
- Required Skills
- Communication SkillsCustomer serviceTime ManagementData entry
Requirements
- Post-secondary education is required.
- Minimum 1 year of experience in customer service, call center, or administrative roles.
- Fully bilingual in French and English (spoken and written) is mandatory.
- Strong computer literacy and ability to quickly learn new systems and tools.
- Excellent communication skills with a strong customer service orientation.
- Strong attention to detail and ability to follow structured procedures accurately.
- Ability to manage difficult customer interactions with professionalism and empathy.
- Strong time management, organizational skills, and ability to work in a fast-paced environment.
- Dependable, adaptable, and able to work rotating overnight shifts (12AM–8AM).
- Strong teamwork mindset with a commitment to quality and service excellence.
- High-speed internet connection required for remote work (minimum 50 Mbps download/upload).
Responsibilities
- Handle inbound calls from policyholders reporting insurance claims, ensuring a professional, empathetic, and service-oriented experience.
- Accurately collect, document, and review initial loss details and ensure proper completion of call reports.
- Determine claim urgency and follow established protocols to escalate cases requiring immediate adjuster intervention.
- Coordinate dispatch of adjusters and external vendor partners as needed to support timely claim handling.
- Review claim information to ensure proper next steps in alignment with internal guidelines and service agreements.
- Respond to branch and internal inquiries, directing them to the appropriate departments when required.
- Maintain accurate records and databases, identifying trends in service issues and reporting insights to management.
- Ensure all communication and documentation meet quality, compliance, and procedural standards.
- Support continuous improvement by identifying opportunities to enhance service delivery and operational efficiency.
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