Customer Service Representative
New
V
Vego GardenE-commerce, Gardening
This position is open to candidates located within the United States only., 8:00 AM to 4:30 PM CSTFull-TimeEntry
SalaryPayrate starting at $17 per hour.
Apply NowOpens the employer's application page
Job Details
- Experience
- 2+ years of call center experience
- Required Skills
- ShopifyData entryCustomer supportNetSuite
Requirements
- 2+ years of call center experience is required.
- Experience supporting customers in an e-commerce or DTC environment preferred.
- Experience with live chat, email, social media, and phone support.
- Ability to provide exceptional service to Vego Garden customers.
- A reliable, flexible, client-focused service professional.
- Strong digital literacy abilities.
- A team player with strong interpersonal and communication skills.
- High attention to detail in both verbal and written forms.
Responsibilities
- Represent Vego Garden’s high customer service standards with enthusiasm and passion.
- Identify and assess customers’ needs to achieve satisfaction.
- Leverage strong digital literacy abilities to operate our digital platforms (Shopify, Freshdesk, NetSuite).
- Execute the key administrative data entry into customer records with high attention to detail.
- Assist customers with updated documentation regarding orders and refunds.
- Provide expert answers to customer inquiries through multiple channels (Phone, Email, Chat).
- Resolve customer issues impacting their satisfaction using creative solutions.
- Comply with Company policies and procedures.
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