Customer Onboarding Specialist

New

ParadigmLegal Technology

United StatesFull-TimeEntry

Salary not disclosed

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Job Details

Experience: 1-3 years
Required Skills: Project ManagementData AnalysisCustomer supportCustomer SuccessSaaS

1-3 years of experience in a customer support, onboarding, or similar role, ideally in a SaaS environment.
Project management skills.
Experience leading initiatives and succeeding in a team environment.
High-growth or early-stage startup experience is preferred.
Knowledge in the legal industry is advantageous.
Must be patient, empathetic, and have excellent verbal and written communication skills.
Self-started, resourceful, and data-driven.
Strong interpersonal skills to work collaboratively with different departments.
Comfortable with technology and learning new software.
Ability to handle escalated customer issues.
Organized, detail oriented, and able to manage multiple tasks.

Become a PracticePanther expert and offer personalized service to show the value of the product for long term use with your portfolio of clients.
Onboard and train customers on how to best utilize the software and consult clients on how the system can be used to increase efficiency in their day-to-day.
Be responsible for the management of a portfolio of clients to foster long-term business relationships.
Respond to customer support inquiries as quickly and accurately as possible via chat or phone.
Work collaboratively with other departments to resolve issues and deliver great customer experiences.
Create, own, and execute onboardings for new and existing clients.
Collect and manage product feedback from clients to share with our product team and participate in conversations advocating for an improved client experience.
Drive product adoption, share best practices, implement growth, and optimize strategies to drive maximum value and success with new and existing customers.

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