Customer Support Agent (P&C)
New
U.S.Full-TimeMiddle
Salary$19.00 - 21.00 hourly
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Job Details
- Experience
- 2+ years
- Required Skills
- Customer support
Requirements
- 2+ years of experience working in a call center environment
- Ability to multitask and manage multiple competing priorities
- Passionate about helping others
- Must obtain a P&C license within 60 days of starting (company paid)
Responsibilities
- Respond to inbound calls from existing customers
- Process service requests such as adding/removing vehicles and drivers, adding lienholder information, and sending policy documents
- Help customers with questions regarding existing insurance policies in relation to coverages or policy benefits
- Make changes to existing policies as requested by customers
- Work to retain Jerry policyholders by actively finding solutions for customers who are at risk of cancellation
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