Helpdesk Specialist
New
E
ELVTROnline Education
UkraineFull-TimeMiddle
SalaryCompetitive Salary and Bonuses
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Job Details
- Required Skills
- Technical supportCRMHubSpotSlack
Requirements
- Experience in technical support, CRM operations, system administration, or a similar hands-on role
- Genuine enthusiasm for AI-assisted workflows and practical experience using AI to improve work quality or speed
- Familiarity with automation tools such as n8n, Zapier, or Apps Script
- Demonstrated ability to manage a high-volume task queue or ticket workload with strong consistency
- Strong self-prioritization skills and the ability to make sound decisions when multiple requests feel urgent
- Excellent async communication habits, including responsiveness during working hours and proactive follow-up
- Ability to learn new tools quickly and troubleshoot independently with minimal supervision
- Strong critical thinking and problem-solving skills
- Clear written communication and confidence working with non-technical stakeholders
- High level of ownership, resilience, and reliability in fast-paced operational work
Responsibilities
- Resolve technical requests in chat across HubSpot, Aircall, Stripe, and other company tools within defined SLAs
- Own the support queue end-to-end: triage incoming requests, prioritize effectively, keep work in progress low, and prevent backlog buildup
- Proactively escalate blocked or high-risk items rather than allowing them to stall
- Support routine operational work and HubSpot administration, including workflows, automations, and reporting
- Build and maintain automations across Slack, Aircall, Stripe, Zoom, and other systems
- Improve internal processes using tools such as n8n, Zapier, and Google Apps Script
- Identify repetitive tasks and continuously look for opportunities to streamline or automate them
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