Resident Experience Coordinator
New
W
WorkanaProperty Management
United StatesFull-Time
Salary not disclosed
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Job Details
- Languages
- Excellent spoken and written English
- Required Skills
- Customer serviceCRM
Requirements
- Extremely friendly, warm, and professional demeanor.
- Excellent spoken and written English proficiency.
- Strong phone presence with the ability to build trust quickly.
- Highly organized and detail-oriented.
- Reliable and consistent with follow-through.
- Calm, empathetic, and a good listener.
- Comfortable asking for feedback and referrals.
- Tech-savvy with the ability to keep accurate notes in a CRM or communication system.
- Proactive approach with the ability to spot problems early.
- Previous experience in customer service, client success, hospitality, property management, or leasing support is preferred.
Responsibilities
- Call new resident inquiries promptly and warmly.
- Perform structured follow-up calls on the day of move-in, the day after, a few days after, and one week after move-in.
- Conduct quarterly check-in calls with current residents and manage calls during the move-out process.
- Gather and document feedback regarding onboarding and overall satisfaction.
- Escalate concerns or issues to appropriate team members.
- Identify recurring feedback or friction points to improve the resident experience.
- Ask satisfied residents for referrals.
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