Strategic Account Manager (Post-Sales)
New
T
TelliusAI Analytics
This role is only open to candidates currently residing in and authorized to work in the United States.Full-TimeSenior
Salary not disclosed
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Job Details
- Experience
- 8+ years
- Required Skills
- Project ManagementBusiness IntelligenceAccount ManagementStakeholder managementData modelingCustomer SuccessSaaS
Requirements
- 8+ years of experience in customer success, account management, strategy, or analytics consulting.
- Proven track record managing multiple enterprise or mid-market accounts simultaneously.
- Demonstrated ability to drive revenue growth through cross-sell and upsell strategies.
- Exceptional stakeholder management skills with expertise in project or program management.
- Experience leading large-scale technology or analytics transformation initiatives.
- Ability to thrive and influence cross-functional teams in a fast-paced startup environment.
- Experience in B2B SaaS, BI, or AI analytics spaces is preferred.
- Understanding of modern data stacks and enterprise analytics workflows.
- Knowledge of data modeling concepts such as star schemas, snowflake schemas, and fact/dimension design.
- Experience working with semantic layers and business-friendly data models.
Responsibilities
- Lead customer onboarding by conducting use case workshops, creating roadmaps, and managing implementation data coordination.
- Guide platform adoption through enablement sessions, executive briefings, and Quarterly Business Reviews.
- Build and maintain trusted relationships with business executives, analytics teams, and end-users.
- Manage customer renewals and identify opportunities for account expansion and upsell.
- Address retention risks through tailored solutions aligned with customer business goals.
- Advocate for customer needs by sharing feedback and feature requests with product and engineering teams.
- Monitor usage analytics and success metrics to demonstrate ongoing business value.
- Document customer activities and success stories to share insights across the organization.
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