Customer Service Representative
New
United StatesFull-TimeEntry
Salary15 - 16 USD per hour
Apply NowOpens the employer's application page
Job Details
- Languages
- Spanish (preferred)
- Required Skills
- Customer serviceTime ManagementData entry
Requirements
- Previous customer service experience
- Strong computer literacy and navigation skills
- Excellent communication skills
- Strong attention to detail
- Excellent time management and decision-making skills
- Ability to adapt to different customer types
- Ability to adhere to a structured daily schedule
- Compassionate and strong work ethic
- Eager and willing to learn
- Bilingual (Spanish) preferred
- Prior health insurance knowledge preferred
Responsibilities
- Manage large amounts of inbound and/or outbound calls in a timely manner
- Follow communication scripts, prompts, and call flows
- Identify customer needs and clarify information
- Keep accurate records of all conversations in the call center database
- Navigate multiple screens and systems to provide support
- Assist customers with finding or changing doctors, ordering ID cards, and submitting claims
- Help insured individuals with disputing bills, filing grievances, and appeals
- Set up gym membership programs and assist with Medicare/Social Security applications
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